CRESCENT MOON HERBALS LLC is located in Southern Maine. We are not a huge manufacturer
or distributor like many of the shops you will find online. Handmade items are created individually and
in Sacred Space. It is my hope to spread peace, happiness, good health and prosperity to those
who honor us with their support.
CATALOG REQUESTS: In order to keep prices low, we do not offer a printed catalog publication.
HERBS, SPICES & TEAS: All herbs are ethically gathered at peak potency. Herbs are lab tested, 100% pure,
free of pesticides and herbicides and are not fumigated or irradiated. “c/s” stands for cut and sifted.
PAYMENT METHOD (via PAYPAL): Upon submitting your order, you will be taken directly to Paypal to submit
payment for your order. YOU DO NOT NEED TO OPEN A PAYPAL ACCOUNT FOR THIS SERVICE.
PAYMENT METHOD (via PERSONAL CHECKS, MONEY ORDERS): Personal and business checks are
accepted, along with money orders. If you are sending a check or money order, please include the shipping
fee(s) as listed below. All checks must clear prior to shipment of any product. (U.S. banks only.)
PAYMENT METHOD (via PHONE-IN CREDIT CARDS): We welcome and accept MasterCard, Visa
and Discover for phone-in orders.
RETURN POLICY/CANCELLATION POLICY: ALL "LOOSE" HERB & TEA SALES ARE FINAL. Tinctures/
Extracts may be returned if they are UNOPENED and SEALED as they were originally sent to you. Due to health
considerations and contamination factors, if your tinctures have been opened, they cannot be returned.
When you buy our products, please be assured they are of the highest quality. We strive for accuracy in
pricing and descriptions. Should you find a discrepancy, please let us know as soon as possible.
"CUSTOM BLENDS" may not be returned or refunded. Approved returns must be post-marked within 7 days
from date of delivery.
IF YOU WISH TO RETURN ANY GIFT ITEM or UNOPENED TINCTURES, please contact Mary at
crescentmoonherbals@yahoo.com and explain the reason for the return. You will be reimbursed your
original payment (less shipping) by way of your original payment offering (i.e. Paypal, check, credit card) once
the item has been returned in its original, unopened condition. All return postage is the responsibility of the
sender and should be mailed "Certified Mail, Return Receipt Requested" or "USPS/UPS Tracking" to assure
secure deliver and arrival by the shipping carrier.
SHIPPING: Shipping rates are as follows. Please note: Any items returned due to incorrect shipping
addresses provided by the customer will be subject to additional return shipping fees. If the error was ours,
you will not be billed any penalties. We ship to listed Paypal addresses. If your product total exceeds
the Paypal shipping calculations below upon checkout, a separate invoice will be sent to you for
payment prior to shipment of your order. Please allow 48-72 hours for shipping of product.
SHIPPING RETURNS DUE TO BUYER ERROR: ALL ORDERS SHIPPPED, THEN RETURNED TO
Crescent Moon Herbals because the buyer provided an incorrect or incomplete address (see above), or
did not accept the order for any reason whatsoever, or any other potential reason that ends in the package(s)
being returned to CMH, will be charged a 10% RESTOCKING FEE on the total "value" of your order.
This fee is to defray any and all costs incurred by CMH in receiving, preparing, processing, time, labor,
gas/mileage to the post office, and the processing of the returned item back into inventory,
SHIPPING DAMAGES: Please notify the carrier that delivered your goods immediately and then contact us
immediately. Save all boxes and packing materials for inspection via carrier service. CMH is not responsible for
lost or stolen packages. Insurance on products is available upon request at an additional fee.
INTERNATIONAL BUYERS: International Shipping is calculated upon checkout. Once the package leaves the United
States, I am not responsible for delivery or damages. Please ensure you know your own International product rules
for International shipping as you are responsible should the package be confiscated or cancelled. International items
are shipped via First Class mail. If your order is above 4 lbs, you will be billed any additional shipping fees as anything
over 4 lbs must ship via International Priority Mail. All shipping fees must be paid prior to shipment. (March 10, 2020.)
NO INTERNATIONAL SHIPPING AT THIS TIME.
WHOLESALE REQUESTS: In order to purchase wholesale, you must first email a copy of your Business Resale
Certificate to crescentmoonherbals@yahoo.com. Please include your name, address, phone number,
website and email address.
RIGHT TO REFUSE: Crescent Moon Herbals LLC reserves the right to refuse service or sales to anyone
according to federal, state and local laws.
Please note: We ship to registered addresses when you pay online. Please ensure your mailing address is up to date. Any returns due to incorrect addresses provided by the customer are subject to re- shipment fees OR restocking fees as noted. Please refer to the section: SHIPPING RETURNS DUE TO BUYER ERROR. |
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